Shipping Policy

Last Updated: 11/5/2025

At RICECGO, each timepiece is handled with care, inspected for quality, and prepared for secure shipment. Our goal is to ensure that every order arrives safely and reflects the premium standard of our brand.

1. Processing Time

All orders are processed within 2–5 business days after payment confirmation. During peak seasons or new product launches, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

2. Delivery Time

RICECGO partners with trusted international and domestic carriers to ensure reliable delivery.
Please allow up to 3 weeks (21 days) from the date of shipment for your order to arrive.

Delivery times may vary depending on your location, customs procedures, and carrier logistics. Most customers receive their orders within 10–18 days, but we advise allowing the full 3-week maximum before contacting support about delivery delays.

3. Tracking Information

Once your order ships, a tracking number will be sent to the email address provided at checkout. Tracking updates may take several days to appear, especially during international transit.

4. Shipping Regions

We currently ship to most major countries worldwide. If your location is unavailable at checkout, please contact us at support@ricecgo.com for assistance.

5. Delays & Lost Packages

RICECGO is not responsible for delays caused by customs clearance, natural events, or courier service disruptions.
If your package appears lost in transit, please contact us and we will work directly with the carrier to investigate.

6. Incorrect Addresses

Please ensure all shipping information is entered correctly. RICECGO is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Contact

If you have any questions about shipping or tracking your order, please reach out to:
Email: support@ricecgo.com